ISO/IEC 20000 - An Introduction

  • PublisherVan Haren Publishing
  • 226 pages

  • 9789087530815 - hardcopy
    9789401801331 - eBook
$61.47

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Note: This book is available in several languages: Dutch, Chinese, Brazilian Portuguese, English, German, French, Spanish.

CONTAINS THE TEXT FOR THE FULL ISO/IEC STANDARD
This groundbreaking new title looks at the ISO/IEC 20000 Standard: the scope and the its basis on the concept of a quality management system. By explain the basic processes and functions within IT Service Management it describes for the reader some of the common concepts and definitions that are understood across the globe. It builds on this by describing the basic building blocks of the standard that can be applied to ANY service management framework: whether it is ITIL or any other. ISO/IEC 20000 An Introduction describes Service Management standards that must be attained for corporate accreditation
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Best Practices & Study Guides.
Best practices and methodes in IT & IT Management, Enterprise Architecture, Business Management en Project Management.
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Additional Information

Additional Information

SKU 978908753081C
isbn 978908753081C
nur-code 982
Publisher Van Haren Publishing
Uitgeef Datum 2008-03-03 00:00:00
Products Books
Publish Year 2008
Language english
Categories IT & IT Management
Standards ISO 20000
Serie No
edition 1
pages 226
Height (cm) 1.4
Width (cm) 17
Length (cm) 24
Weight (Kg) 0.52
Default 99484
eLibrary Downloadbaar Yes
Description No
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