Implementing ISO/IEC 20000 Certification: The Roadmap

  • PublisherVan Haren Publishing

  • 9789087530822 - hardcopy
    9789401801348 - eBook
$48.96

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Description

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ISO/IEC 20000 is the corporate standard for achieving quality within IT Service Management. As individuals achieve success in Service Management frameworks such as ITIL®, many organizations have identified the benefits of making the jump to full corporate accreditation. But, having made the decision to invest in this standard, what is the best way to implement adoption in an efficient and successful way?
This thorough, practical guide has been put together by real experts with real experience of how ISO/IEC 20000 works in the workplace and in the real world.

Part A of this title covers the step by step description of the ISO 20000 implementation process.

Part B contains real case studies from organizations who have successfully achieved ISO/IEC accreditation.

This Official itSMF guide is unique in that it not only describes the implementation process. It also suggests solutions to common problems and set-backs. An understanding of the many business pressures means that practical guidance on the business case, measuring success (or not), or the need for quick wins are all included in this book, making it an invaluable companion for all those working on an implementation project.
A sister guide to the hugely successful Official itSMF ‘Introduction to ISO/IEC 20000’ book, readers will find that this book becomes a key asset in delivering a practical, down to earth implementation program. Foreword by John Stewart of OGC.
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Additional Information

Additional Information

SKU 978908753082C
isbn 978908753082C
nur-code 982
Publisher Van Haren Publishing
Uitgeef Datum 2008-03-03 00:00:00
Products Books
Publish Year 2008
Language english
Categories IT & IT Management
Standards ISO 20000, IT Management
Serie No
edition 1
pages No
Height (cm) 1.2
Width (cm) 17
Length (cm) 24
Weight (Kg) 0.4550
Default 99581
eLibrary Downloadbaar Yes
Description No
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