The ISM method Version 3

  • PublisherVan Haren Publishing

  • 9780117081062 - hardcopy
    9789401801997 - eBook
    978011708106E - download voucher
$42.83

* Required Fields

$42.83

If you want to order multiple eBooks or for someone else we suggest you order Vouchers. When you order vouchers, you will receive a license code per voucher with which the eBook can be downloaded. Click here for more information.

log in for download
Description

Details

This book describes a revolutionary approach on how to successfully implement IT service management (ITSM) in an easier, faster, cheaper, and especially more effective way.

In the book, the lessons of 30 years are used to put an end to the chaos and complexity of ineffective ITSM projects. Based on simple paradigms, a single and compact solution is described for the integrated service management with People, Process and Product. This is not achieved by setting ITIL or ASL aside, but by rearranging the many valuable elements of these frameworks into a simple logical structure, and filling the gaps. Although the paradigms are explained extensively in the book, the solution is very practical and has been proven in recent years in dozens of projects with small and large organizations.

This publication describes the implementation method, with a strong focus on quality assurance and cultural change, a comprehensive definition list, and an example of a compact process model.
Courseware
Best Practices & Study Guides.
Best practices and methodes in IT & IT Management, Enterprise Architecture, Business Management en Project Management.
Exam trainer
The extra preparation you need to pass the exam!
Courseware
The ready-to-give course for trainer and student. Take a look at our portfolio!
eLearning
The complete course online! Learn and study in any location and prepare yourself for the exam.
Additional Information

Additional Information

SKU 978011708106C
isbn 978011708106C
nur-code 982
Publisher Van Haren Publishing
Uitgeef Datum 2017-06-30
Products Books
Publish Year 2012
Language english
Categories IT & IT Management
Standards ISM
Serie N/A
edition 3
eLibrary Downloadbaar Yes
pages No
Height (cm) No
Width (cm) 17
Length (cm) 24
Weight (Kg) 1.0000
Default 99496
Description No
Reviews

Write Your Own Review

Only registered users can write reviews. Please, log in or register

Authors

People who viewed this product also viewed