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Standards
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ITIL® 4 Foundation Courseware - English
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ITIL® 4 – Pocket Guide
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ITIL® 4 – Pocketguide 2de druk
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ITIL® 4 – A Pocket Guide
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IT-servicemanagement op basis van ITIL® 2011 Editie
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ITIL® 2011 Editie - Pocketguide
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Capacity Management - A Practitioner Guide
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IT Financial Management
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Les Fondamentaux d'ITIL® V3
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Foundations of IT Service Management Based on ITIL® V3
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Fundamentos de ITIL® V3
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Gestión de Servicios TI basado en ITIL® V3 - Guia de Bolsillo
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Foundations of ITIL® V3
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ITIL® Foundation Handbuch
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SERVICE OFFERINGS AND AGREEMENTS: ITIL® 2011 INTERMEDIATE CAPABILITY HANDBOOK
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PLANNING, PROTECTION AND OPTIMIZATION: ITIL® 2011 INTERMEDIATE CAPABILITY HANDBOOK
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Metrics for Service Management:
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IT Service Management Based on ITIL® 2011 Edition
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ITIL® Lite - A Road Map to Full or Partial ITIL Implementation 2012 ed
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Key Element Guide ITIL Continual Service Improvement - 2nd ed.
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Key Element Guide ITIL Service Operation - 2nd ed.
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Key Element Guide ITIL Service Transition - 2nd ed.
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Key Element Guide ITIL Service Design
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Key Element Guide ITIL Service Strategy - 2nd ed.
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ITIL Continual Service Improvement 2011 Edition
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ITIL Service Transition 2011 Edition
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ITIL Service Design 2011 Edition
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ITIL® 2011 Edition - Das Taschenbuch
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The IT Service Part 2 - The Handbook
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The IT Service Part 1 - The Essentials
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Introduction to the ITIL® Service Lifecycle - 3rd ed. 2011
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Release, Control and Validation ITIL V3 Intermediate Capability Handbook single copy
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