Metrics for Service Management:

Author: Peter Brooks,
  • PublisherVan Haren Publishing

  • 9789401805643 - ePub
    9789087536480 - hardcopy
    9789087536497 - eBook
$53.60 Incl. Tax $49.17 Excl. Tax
$53.60 Incl. Tax $49.17 Excl. Tax

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Description

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This title is the sister book to the global best-seller Metrics for IT Service Management. Taking the basics steps described there, this new title describes the context within the ITIL 2011 Lifecycle approach. More than that it looks at the overall goal of metrics which is to achieve Value. The overall delivery of Business Value is driven by Corporate Strategy and Governance, from which Requirements are developed and Risks identified. These Requirements drive the design of Services, Processes and Metrics. Metrics are designed and metrics enable design as well as governing the delivery of value through the whole lifecycle. The book shows the reader how do achieve this Value objective by extending the ITIL Service Lifecycle approach to meet business requirements.
Courseware
Best Practices & Study Guides.
Best practices and methodes in IT & IT Management, Enterprise Architecture, Business Management en Project Management.
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Additional Information

Additional Information

SKU 978908753648C
isbn 978908753648C
nur-code 982
Publisher Van Haren Publishing
Uitgeef Datum No
Products Books
Publish Year 2012
Language english
Categories IT & IT Management
Standards IT Management, ITIL
Serie No
edition 1
pages No
Height (cm) 1
Width (cm) 17
Length (cm) 24
Weight (Kg) 0.4000
Default 99858
eLibrary Downloadbaar Yes
Description No
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