ITIL® 4 Specialist Drive Stakeholder Value (DSV) Courseware

ITIL® 4 Specialist Drive Stakeholder Value (DSV) Courseware

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Publisher: Van Haren Publishing
| english | 1

Availability: In stock

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Details
Details
ITIL® 4 Specialist Drive Stakeholder Value covers all forms of engagement and interaction between service providers and their customers, users, suppliers and partners.

The ITIL® 4 Specialist Drive Stakeholder Value module drives IT professionals to further interact with their stakeholders and influence and improve the user experience across a much wider framework. This unique module is designed to enhance the careers of digitally experienced candidates, by expanding their knowledge and boosting their existing skillsets in an increasingly digital service economy.

The module touches further upon the customer journey, allowing candidates to shape customer demand, manage relationships and optimise the customer experience. It will also enable candidates to increase stakeholder satisfaction by co-creating value and developing mutually agreed requirements, providing the necessary tools to foster an advantageous culture of collaboration and transparency.

The ITIL® 4 Specialist Drive Stakeholder Value module drives IT professionals to further interact with their stakeholders and influence and improve the user experience across a much wider framework. This unique module is designed to enhance the careers of digitally experienced candidates, by expanding their knowledge and boosting their existing skillsets in an increasingly digital service economy.
Additional Info
Additional Info
SKU 978940180672C
isbn 978940180672C
nur-code 982
Publisher Van Haren Publishing
Uitgeef Datum 2020-08-01
Kind of Publication Courseware
Publish Year 2020
Language english
Categories IT & IT Management
Standards ITIL
Serie No
edition 1
pages No
Height (cm) 0
Width (cm) 0
Length (cm) 0
Weight (Kg) 0.0000
Default No
eLibrary Downloadbaar Yes
Description No
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