ITIL® Intermediate Service Strategy Courseware

Author: Pelle Råstock,
  • PublisherVan Haren Learning Solutions
  • 444 pages

  • 9789401801409 - hardcopy
$118.58 Incl. Tax $108.79 Excl. Tax
$118.58 Incl. Tax $108.79 Excl. Tax

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ITIL® Intermediate Service Strategy – 3 days This course leads to the ITIL® Certificate – Service Strategy. This is a free-standing qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. The course covers the management and control of the activities and techniques within the Service Strategy stage, but not the detail of each of the supporting processes. You’ll learn Detailed understanding of processes, functions and activities related to Service Strategy within the Service Lifecycle. • Introduction to service strategy • Service strategy principles • Service strategy processes • Governance • Organizing for service strategy • Technology considerations • Implementing service strategy • Challenges, critical success factors and risks Target group This course is suitable for individuals who require a detailed understanding of the ITIL Service Strategy phase of the ITIL core Lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization. It is particularly suitable for: CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers. Exam The examination is closed book and made up of multiple choice questions based on a scenario. Students will be allowed 120 minutes to answer the questions. You need at least 70% (28/40 points) to pass. Prerequisites Candidates wishing to be trained and pass the exam for this qualification must already hold the ITIL Foundation Certificate.
Best Practices & Study Guides.
Best practices and methodes in IT & IT Management, Enterprise Architecture, Business Management en Project Management.
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Additional Information

Additional Information

SKU 978940180140C
isbn 978940180140C
nur-code 982
Publisher Van Haren Learning Solutions
Uitgeef Datum 2017-03-24
Products Courseware
Publish Year 2017
Language english
Categories IT & IT Management
Standards ITIL
Serie No
edition 1
pages 444
Height (cm) 2.8
Width (cm) 21
Length (cm) 30
Weight (Kg) 1.4000
Default 90000
eLibrary Downloadbaar Yes
Description No

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